FAQs
Who may attend CentralSquare ENGAGE 2025?
All CentralSquare customers and guests invited by CentralSquare are welcome to attend the event.
Are guests invited to attend the event?
Personal guests may NOT attend ENGAGE with the exception of the 2 special events below.
Welcome Reception on Sunday, April 27th – $75 per person – includes light hors d’oeuvres, 2 drink tickets and entertainment.
Evening Event on Tuesday, April 29th – $125 per person – includes buffet dinner, 2 drink tickets and entertainment.
Note: For each event, seating will be limited. Food will mostly be items that can be carried around the event.
Registration and payment online by credit card are required in advance of each event. ENGAGE name badge is required for entry. Guests must be age 21 or over.
Register your guests using the “ENGAGE Guest-Social Events Only” registration type.
May I attend the event virtually?
CentralSquare ENGAGE is a fully in-person event.
What is on the agenda that applies to me?
The ENGAGE Agenda contains 3 packed days full of a wide variety of educational sessions dedicated to the topics facing your role and the technology and processes you leverage to solve them. From BIG IDEAS sessions where experts discuss current trends in the public sector to hundreds of product-focused sessions covering the use of our products at the beginner, intermediate and advanced levels. We also offer opportunities for networking with your peers and user group meetings. For additional information on specific products and training classes, please check back later this fall.
Will there be paid training classes offered this year?
Based on attendee feedback, we will be offering optional paid training classes after the main conference days – details are coming soon.
When announced, you will be able to modify your registration to add them to your ENGAGE experience. These classes will take place on Thursday, May 1. You must be registered to attend ENGAGE in order to enroll in these classes.
What is appropriate attire at the event?
Business casual attire is appropriate for all daytime activities and sessions.
Business casual or resort casual attire is appropriate for all evening events.
ENGAGE name badge is required to access all parts of the event.
Is there a registration discount available?
Discount rates apply to registrations submitted by early bird and advanced rate deadlines. Pricing is available here.
A volume discount of 20% is available for organizations that register 10 or more attendees. This discount is automatic (no code needed) and only applies when all 10+ attendees are registered together at the same time by a registration administrator. The discount does not apply when multiple registrations are submitted separately.
What is the cancellation and refund policy?
ENGAGE Attendee registration fees will be refunded for cancellations submitted online by April 23, 2025. Paid fees for cancellations after April 23, or for no-shows, will not be refunded. Unpaid fees for cancellations after this date, or for now shows, will be billed and due.
ENGAGE Guest registration fees will be refunded for cancellations submitted online by April 23, 2025. Cancellations after April 23, 2025, will not be refunded.
Sponsors: Please refer to your sponsorship agreement for the cancellation and refund policy.
Canceling your event registration does not cancel your hotel and travel arrangements. You are responsible for canceling your own hotel and travel reservations.
Which methods of payment will be accepted?
Payment may be made via credit card, check or electronic payment.
Note: Credit card payments may only be made online at the time of registration. They are not accepted over the phone.
Registrations submitted without a credit card payment require a Purchase Order number.
Invoices will be sent for all fees not paid online by credit card.
If you require a W-9 from CentralSquare, you may download it here.
Why didn’t I receive an email confirming my registration?
Confirmation emails are automatically generated upon registration submittal. If you did not receive an email to your inbox, please check your spam/junk folder. If it is not there, consider these suggestions to resolve the issue:
- Your organization may have blocked the email. Check with your I.T. department to ensure they are allowing emails from centralsquare.com or cvent.com domains to be delivered to you.
- You may have been registered by an administrator who has received the email instead. Also, the administrator may have opted you out of receiving emails during the registration process. Please check with the person that registered you if you did not self-register.
- A valid email address was not entered at the time of registration. Send an email to conferences@centralsquare.com to confirm whether your email is correct on your registration.